istechsupport.evoerp.comIS Tech Support :: DBA Classic Evo~ERP :: Main

navigation Home Support Plans Cloud Hosting Training Help Us Help You DBA/Evo F.A.Q. Products Resources IS Tech Updates Contact Us intersite links Evo~ERP Software Evo/DBA Support User Help Forum Community Wiki DBA/Evo Web Help Issue Tracking contact IS Tech Support Main Contact: IS Tech Support P.O. Box 1494, Whittier, CA 90609 Telephone/Fax: 866-516-3282 Toll-Free from the US and Canada Welcome to ISTechSupport.com :: Tuesday, May 14th, 2024 Enhancement, Support, and Extensions for DBA Classic and Evo~ERP Evo-ERP/DBA 2024.1 Update Released Download from Update Page . See What’s New . Unlimited Technical Support for DBA Manufacturing and Evo~ERP Do you need assistance with the installation, operation orHelp Us Help You There are many helpful resources available from this web site. Make the most of your time and gather your information first! This page has sections that cover Error Messages, making helpful Screen Shots, and a guide to common Pervasive (Btrieve) Error Messages, all of which will be a great help to us when we are finding answers for you. Whether posting on the forum, emailing, or calling for support be sure to start right here ! Integrated Credit Card Processing Evo-ERP has teamed with CAM Commerce Solutions to bring credit card processing right inside of Evo. Now you can process charges from within AR-C and AR-N if you use X-Charge as your processor. Join the Forum and Post a Question If the search feature doesn’t bring up a specific answer, join the forum and post your question in the appropriate section. Users, administrators, support people and programmers frequent these forums, so the quality of the help found here is first rate and could save you a costly service call. There are helpful people online during and after business hours. It usually does not take very long before a response is posted. I just want to start out by saying how awesome IS Tech’s Support Forum is. I am a 3rd generation family employee working for our small manufacturing company who got involved with DBA software in 1998 and I truly could have not made it to where we are today without you guys. Wearing the hat of IT system admin (among other titles), I am proud to announce we actually made it to the 21st century a few weeks ago! Our old network was a failure, but it jams now thanks to you guys, again I am truly grateful for the free support in getting there. I can not thank your openness to IS Tech forum enough, I would have been in the darkness I was in until I found your answers on your site. I am interested in Evo-ERP. I also want solutions to Barcoding/scanning our inventory since our management thinks it will cost a million dollars. You and I both know that all I need is a cheap scanner and the software already has the functionality.” T.J. Chicago, 10 User Installation Try the Community Wiki for FAQ and How-To Articles If you are looking for information on how to access data from external programs, or what routines should be run at various times, or other more involved help, you may find an answer on the Wiki. It is run by the user community and includes how-to and FAQ sections where the best tips and answers are archived. Email the Technical Support If you do not have your own technical representative, you may use the general tech support email address. We will direct you to a solution. Our email response time varies, but you will usually hear back within a few hours during the business day, Pacific time. Remote Tech Assist We can log into your system remotely and install IS Tech updates or perform troubleshooting for you, saving the cost of bringing in your local IT Consultant. Our web based remote assistance allows us to work with you and you to see what we are doing, which in turn helps you to better understand your ERP software. Contact us for rates and availability. Call 866-516-3282 This number is Toll-Free from the US and Canada. If you have a support issue that can not be resolved using the free resources available, per-incident support is available which includes follow-up calls and emails as needed relating to the same issue as the original call. Non-subscriber cost is $250 per incident and Subscriber cost is $175 per incident. We Support ALL Versions of DBA Classic! Additional Resources When your requirements go deeper you may want to look at our resources page where you will find database table and field listings, an EDI map, and other downloads. You will also find a list of consultants who can help you with anything from installation to barcoding to EDI implementation, to customer software implementations. Program Updates and Support for DBA Manufacturing Classic Program updates are available by subscription starting at a flat rate per company of only $65/month, with plans for unlimited email or unlimited phone support available. Subscription billing is month to month. No contract or long term agreement is necessary. Non-subscribers can also get per-call priced phone support. See the Support section of the site for more detail regarding the plans available. Get More Done with Our Extensions for DBA and Evo-ERP We have our own in-house programmers and are also working with a number of third party providers of extended and custom programs for DBA Classic and Evo-ERP. Plus, these feature-expanding programs are tested and fully supported by IS Tech. If you purchase any of the listed programs and are an IS Tech Support subscriber, your support plan automatically includes support of the new product. For more details, follow the Products link for info. Each program is priced individually and most are available with a free 30-day trial, as well. Evo-ERP now available to DBA users and new customers In a customer bulletin issued December 8, 2004, DBA Software Inc. announced the sale of DBA Manufacturing Classic licensing rights to IS Tech Support allowing us to offer a new product named Evo-ERP, which is based on the program code of DBA Classic. This new product is now available to DBA users, as well as to new customers. Since Evo-ERP is based on the core program code of DBA Classic and uses the same Pervasive.SQL database , no data conversion or extensive retraining is necessary for a DBA Classic user to switch to Evo-ERP. In fact, a you can install the 30-day Demo and test it on the live company data while other users are still using Classic DBA. Visit the Evo~ERP site for more...